Return

At Gloria Wyatt, we are committed to ensuring your complete satisfaction with our Glass Wall Arts. If for any reason you are not satisfied with your purchase, we offer a comprehensive return policy to facilitate a smooth and hassle-free return process. Please review our return policy details below:

1. Eligibility for Returns:

  • Returns are accepted within 30 days from the date of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging with all tags and labels attached.
  • Customized or personalized Glass Wall Arts are not eligible for return unless they arrive damaged or defective.

2. Return Process:

  • To initiate a return, please contact our customer support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for the return process.
  • Securely package the item(s) in their original packaging, including any protective materials and documentation. Clearly label the package with the RMA number provided by our customer support team.
  • Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

3. Refunds:

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Please note that original shipping charges are non-refundable, except in cases where the return is due to our error or a defective product.
  • If you have not received your refund after 10 business days, please contact your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact our customer support team for further assistance.

4. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective Glass Wall Art, please contact us immediately at [email protected] with your order number, a description of the issue, and photographs of the damaged or defective item. We will work with you to resolve the issue promptly, which may include issuing a refund, providing a replacement, or offering store credit.

6. Non-Returnable Items:

  • Customized or personalized Glass Wall Arts
  • Items marked as final sale or non-returnable at the time of purchase
  • Any item that is returned more than 30 days after delivery

7. Return Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.

8. International Returns:

  • For international returns, please contact our customer support team for specific instructions. International return shipping costs and any associated customs fees or duties are the responsibility of the customer, unless the return is due to a defect or error on our part.

9. Contact Us:

  • If you have any questions or need assistance with the return process, please contact our customer support team at [email protected]. We are here to help and ensure that your return experience is as smooth and efficient as possible.

We value your business and strive to provide the highest quality products and customer service. Thank you for choosing Gloria Wyatt for your Glass Wall Arts needs.

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